Notifications: what Survtapp tells you, and how

How does Survtapp tell me when something happens?

Through the bell in the header of every dashboard page and a push notification on the mobile app. The bell shows an unread count, lists what happened and takes you to it; Mark all read clears the count. New-response alerts are in-app and push only — there is no "email me on each response" setting, because a busy form would flood your inbox. For an email per submission, build a trigger on the form’s Triggers tab.

Survtapp tells you about things that happen on your account in two places: the bell in the header of every dashboard page, and a push notification on the mobile app. Settings, then Notifications lists exactly what is sent.

The bell

The bell carries a red count of unread notifications, up to "9+". Click it for the list: each one has an icon, a title, the detail and when it arrived, and unread ones are tinted with a dot beside them. Clicking a notification takes you to what it is about — the responses list for a new response, the form for an assignment.

• Mark all read clears the count without opening everything.
• The bin on a notification removes it.
• The list refreshes itself every 30 seconds while the dashboard is open, so you do not need to reload the page.

On the mobile app

The same notifications are pushed to the Survtapp app on every device your account is signed in on, so an agent in the field hears about a checklist assigned to them. Push needs the notification permission the app asks for on first launch; if it was declined, turn it back on in the device’s own settings for Survtapp.

The app’s notifications inbox

The same notifications are listed in the app, not only pushed to it. The bell at the top of the app’s dashboard carries the unread count and opens a Notifications screen with the same Mark all read action, and "No notifications yet." when there is nothing. So an agent who dismissed a push has somewhere to find it again.

What you get a notification about

• A form assigned to you, published, updated or unpublished.
• A checklist assigned to you, or one becoming available.
• A new response on a form you administer — Owners, Administrators and Managers.
• A team invitation, and system alerts about the account.

Why a new response is not emailed

New-response alerts are in-app and push only, deliberately. A busy form can take hundreds of responses in a day, and emailing every administrator on every one of them would bury the messages that matter. There is no "email me on each response" setting anywhere, and there is not one hidden behind a plan.

If you do want an email per submission, build it yourself on the form’s Triggers tab: choose the event, the recipient and the wording, and it is sent for every response. That is the supported way to do it, and it is better than a blanket alert because you choose who gets it and what it says. See Triggers & Email Automation.

Emails Survtapp does send

• To your respondents: a submission confirmation, if you switch it on for that form under its Settings, then Notifications — off by default, except on a waiver, where the signer is emailed a copy of what they signed unless you turn it off. Plus anything you build on the Triggers tab.
• To you: sign-in and security emails, invitations, billing and support. These always go to the address on your profile and cannot be switched off.

Frequently asked questions

Can I turn individual notifications on and off?

Not yet. Per-user notification preferences do not exist, which is why the Notifications tab in Settings is a description of what is sent rather than a set of switches. Nothing on that page needs saving.

How do I get an email when someone responds?

Create a trigger on the form’s Triggers tab. The bell and push notifications cannot be converted into email.

Why am I not getting push notifications on my phone?

Either the app does not have permission to send them — check your device settings for Survtapp — or you are not signed in on that device. Push goes to the devices your account is signed in on.