Understand shoppers at every aisle and exit
Kiosks, exit surveys and QR codes capture the in-store experience so you can improve service, layout and staffing.
Built for retail, malls & shopping
Everything you need to collect feedback and act on it fast.
In-store kiosks
Tabletop kiosks in PIN-locked mode for unattended feedback.
Branch comparison
See which stores lead and which need attention by location.
CSAT & NPS
Track satisfaction trends across the whole estate.
Receipt QR codes
Invite shoppers to rate their visit from the receipt.
Escalation alerts
Route complaints to the store manager instantly.
Any language, any script
Shoppers answer in their own words — captured and exported exactly as typed.
How it works
Go from sign-up to insight in four simple steps.
Create
Build a retail, malls & shopping survey from a ready-made template or from scratch with 22 question types.
Collect
Gather responses on tablets, kiosks, QR codes, email or links — online or fully offline.
Analyze
Watch results update live with NPS, charts, trends and location maps.
Act
Trigger alerts to the right team the moment feedback needs attention.
Popular use cases
Exit experience surveys
Staff service ratings
Mall amenity feedback
Loyalty enrolment
Frequently asked questions
Can kiosks run unattended?
Yes — kiosk mode locks the device to the survey with a PIN to exit, perfect for unmanned counters.
How do we compare stores?
Every location reports separately and rolls up into a group dashboard for easy benchmarking.
Can shoppers respond in different languages?
Yes — a shopper can answer in any language and any script, and their words are stored, displayed and exported exactly as typed. Write the questions themselves in whichever language your shoppers read; Survtapp does not translate survey content for you.
Do we need hardware from you?
No — any iOS or Android tablet works. Mount it at the exit or counter and you’re live.
Ready to win over your retail, malls & shopping customers?
Free forever — no credit card, no sales call. Upgrade only when you outgrow it.