The Survtapp app’s settings, option by option

What can I change in the Survtapp app’s settings?

Open Settings from the app menu. You can set the language, the theme and the font size; choose whether responses submit immediately or are saved on the device; set how often the app syncs on its own, from every 30 minutes to every 24 hours or off; skip the thank-you page with Ultra Fast Mode; turn auto-saved drafts and diagnostics on or off; export the device’s responses to CSV; and view your plan. Plans are bought on the web, not in the app.

Open the app’s menu and choose Settings. The sections below are in the order they appear.

Language

Seven languages: English, French, German, Spanish, Portuguese, Hindi and Japanese. This changes the app’s own screens, buttons and messages — never your forms, whose questions and answer choices are always shown exactly as you wrote them.

Theme and Font

Theme offers light, dark, or following the device’s own light or dark setting. Font sets the text size, from small to extra large, for agents who need it bigger or want more on screen.

Data collection mode

• Online (sync instantly) — "Responses submit immediately when online."
• Offline (save on device) — "Responses are stored on-device and sync when online."

Offline is the deliberate choice for a day where connectivity is poor or expensive: everything queues and goes up in one pass. Collecting never fails either way — the difference is when the upload is attempted, not whether the response is kept.

Auto Sync Responses

How often the app drains the queue on its own: Off, every 30 minutes, hourly, every 3 hours, every 6 hours or every 24 hours. Off does not mean responses are stranded — the sync button at the top of the dashboard always works, and that is the one to use when you want them up now.

Submission Experience

• Normal Mode — "Show the Thank You page after submitting."
• Ultra Fast Mode — "Skip the Thank You page and return immediately (kiosk restarts the form)." For a queue at a booth, where every second of thank-you screen is someone waiting.

Privacy

• Auto-save unsaved responses — keeps a partly filled form on the device so it comes back if the app closes or the battery dies. Turning it off discards anything already kept, and the app warns you before it does.
• Share usage & crash data — sends the app version, the device model and crash reports so faults can be fixed. It never includes form responses, contact details, signatures or uploaded files. Off means no diagnostics leave the device.

Synchronization

A Data retention line states the rule out loud: synced responses are removed from the device after 30 days, they stay on the server, nothing is deleted from your account, and responses still waiting to sync are never removed. See Syncing on the app for what that means in practice.

Account

• Export responses to CSV — writes out the responses on this device.
• Subscription — opens a read-only summary of the plan: its name, whether it is active and when it renews.
• Sign out.

My account

The menu’s My account entry shows who is signed in — name, email, account and role — with the subscription type, its start date, when it is valid till, the last sync and the status. It is a read-only summary; account details are changed on the web.

Frequently asked questions

Can I buy or upgrade a plan in the app?

No. The Subscription screen shows your plan and nothing else — there is no purchase in the app. Plans are chosen and paid for on the web, under Settings, then Billing. See Billing, Plans & Orders.

Can I create an account in the app?

No. Accounts are created on the web; the app signs in an account that already exists. If a new agent cannot sign in, they need adding to your team on the web first and have to accept the invitation email.

Will changing the language translate my survey?

No. It translates the app around your form. Your questions and answer options are shown exactly as you wrote them.

If I turn Auto Sync off, do I lose responses?

No. They stay on the device as Pending until a sync happens — automatic or by tapping the sync button yourself.

I cannot find one of these settings.

Update the app from the App Store or Google Play. Settings are added over time, and an older build will not have everything described here.