Measure the passenger journey end to end
Kiosks across check-in, security, lounges and gates — with passengers free to answer in their own language — reveal exactly where the experience can improve.
Built for airports
Everything you need to collect feedback and act on it fast.
Terminal kiosks
PIN-locked kiosks at every key touchpoint.
Any language, any script
Passengers answer in their own language; you export exactly what they wrote.
Zone-level insight
Compare satisfaction by terminal, gate and service area.
Emoji quick-rate
Fast smiley ratings passengers complete on the move.
ASQ-style metrics
Track satisfaction trends across the journey.
Operational alerts
Flag queue or cleanliness issues to ground teams fast.
How it works
Go from sign-up to insight in four simple steps.
Create
Build a airports survey from a ready-made template or from scratch with 22 question types.
Collect
Gather responses on tablets, kiosks, QR codes, email or links — online or fully offline.
Analyze
Watch results update live with NPS, charts, trends and location maps.
Act
Trigger alerts to the right team the moment feedback needs attention.
Popular use cases
Check-in & security
Lounge experience
Washroom cleanliness
Retail & dining
Frequently asked questions
Can passengers respond in many languages?
Yes — a passenger can answer in any language and any script, and their words are stored and exported exactly as typed. The questions themselves appear in the language you wrote them in; Survtapp does not translate survey content, so run a separate survey per language if you need one.
How granular is the reporting?
Break results down by terminal, gate, service area and time of day.
Can we alert cleaning or queue teams?
Triggers notify ground teams the instant a cleanliness or queue issue is reported.
What hardware do kiosks need?
Any iOS or Android tablet in kiosk mode — no specialist hardware required.
Ready to win over your airports customers?
Free forever — no credit card, no sales call. Upgrade only when you outgrow it.