Plan limits: response credits, storage and devices

Your plan sets a ceiling on five things: how many forms you can have, how many responses you can collect in a billing period, how much media you can store, how many devices can be registered, and how many people can be on your team. You can see where you stand on your dashboard and under Settings, then Billing.

Response credits

One response is one credit, whether it came from the web, from an agent in the app, or from a badge scanned at an event — event lead captures draw on the same pool. The count resets at the start of each calendar month.

When the pool is empty you or your agents see: "Response Credit exhausted. This account has used all of its response credits for the current period. Responses already collected are safe and will sync once more credits are available. Please upgrade the plan or wait for the next billing period."

Read that middle sentence carefully, because it is the important one. Work already captured on a device is not lost. It stays queued and uploads once you have credits again. Public respondents filling in your form on the web see a shorter, general message instead, with nothing about your account or your plan.

Storage

Photos, signatures, audio and uploaded files count towards a storage allowance. When it is full you see: "Storage Limit Reached. Your account has reached its ... storage limit. Please delete unused media or upgrade your plan to upload additional files."

Storage is measured from the media actually held against your account, so deleting responses that carry large photos genuinely frees space.

Devices

Each phone or tablet signed into the app takes a device slot. "Device limit reached" means you need to remove one under Settings, then Devices, or move to a larger plan.

Team members and forms

Adding a team member past your allowance returns "User limit reached. Please upgrade your plan." Form and response ceilings are checked the same way when you create a form.

Raising a limit

Go to Settings, then Billing, and change plan. A larger plan applies straight away, and anything your agents had queued starts uploading on their next sync.

If collection is paused rather than blocked

There is one other reason collection stops: vault mode, a reduced monthly rate where your existing records stay fully available to view, search and export but no new records are accepted. If you see "Collection is paused — this account is in vault mode", the account is in vault mode by choice and the Owner can leave it from Settings, then Billing.