Hotel Survey Software

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Hotel Feedback App

Survtapp is an Offline Hotel Survey Software and Hotel Feedback App which works seamlessly for any size of Hotel or Resort. Our platform empowers your marketing team to identify, reward and engage with guests in real time. In addition to being a 360 Hotel Survey Software, Survtapp also helps build brand visibility across platforms, retain guests and spread awareness to potential guests.

Hotel Survey Software

Smart Survey
Smart Survey

Intuitive Question Builder to Collect Responses with Multiple Devices

Add Logic
Add Logic

Skip and Chain logic allows you to collect more relevant data for analysis

No Connectivity
No Connectivity

Collect Responses even without internet. Responses are uploaded whenever you’re connect next.

Real Time Reports
Real Time Reports

View the Time Taken to Answer each question or an entire Survey in a single response

Multi- Lingual
Multi- Lingual

Create and Deploy Surveys in over 12 languages and also customise interface langugages for a localised guest experience

Branding
Branding

Personalise your Survey experience with your own Hotel's Logo, Brand Colors & Theme Settings

Data Storage
Data Storage

Cloud Based Storage to keep all previous and current Survey Responses

NPS
NPS®

Know your brand's negative, neutral and referral capabilities via Net Promoter Score® question type (NPS)

Kiosk Mode
Kiosk Mode

Automate Feedback Collection with the secure Kiosk Mode enabled on all mobile devices for unmanned participation

Custom Triggers
Custom Triggers

Customised and Send Automatic Triggers to Guests for Post Stay Engagement

Multiple Channels
Multiple Channels

Collect Survey Data through Mobile Devices or a Web Link both directed to your Survtapp account

Custom Thank You Message
Custom Thank You Message

Add a Personalised Note after completion of Surveys

Improve Your Hotel Guest Experience

Anonymous Guest Feedback
Anonymous Guest Feedback

Empower Guests with Anonymous Feedback using just a Survey ID

Real Time Data
Real Time Data

View Reports of Data collected from Mobile Devices, Web or Survtapp Open App instantly without delays

Seggregate Locations
Seggregate Locations

Create & Deploy Unique Surveys for each Location and/or each device

When to Collect Feedback in Hotels?

  • Engage your customers or guests by asking them to share their feedback when they are checking out from their hotel
  • Collect feedbacks in the hotel restaurants after they finish dining.
  • Place tabs in the hotel rooms or reception in Kiosk Mode which will auto-loop the survey from the beginning for your guests to provide feedbacks.
  • Collect quick feedback sharing weblink via SMS or Emails.

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