Survtapp

Privacy Policy

Last updated July 28, 2026

This privacy notice for Survtapp describes how we collect, use, and protect your data when you use our services, including our website and mobile applications.

Summary of Key Points

  • Personal Information Collected: Names, phone numbers, email addresses, usernames, passwords, billing addresses, and mobile device identifiers. We do not process sensitive personal information.
  • Data Processing: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
  • Information Sharing: We share data only with the service providers we need to run the platform — our Canadian hosting provider, our email provider, our payment processor (Stripe), a reverse-geocoding provider, and Google Analytics for measurement of our public website. Each is engaged under a data-protection agreement. We do not sell personal information, and we do not use advertising or remarketing tools.
  • Data Retention: Personal information is retained as long as necessary for stated purposes, not exceeding one month after account termination.

Information We Collect

Voluntarily Provided Data

  • Contact details (names, emails, phone numbers)
  • Account credentials
  • Payment instrument information (processed through Stripe)

Automatically Collected Data

Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services. When a survey response is collected (web or mobile) we may also record: the public IP address of the submission; the device make and model; an app-generated device identifier (a random UUID — not a hardware serial number, IMEI, or advertising ID); GPS coordinates and a place name we derive from them by reverse geocoding; and submission/collection/sync timestamps. A full breakdown, including how long each category is kept, is in our Data Retention Policy.

How We Use Your Information

  • Account creation and authentication
  • Service delivery and improvement
  • Customer support
  • Administrative communications
  • Marketing communications (with opt-out available)
  • Legal compliance and fraud prevention

Legal Bases for Processing

For EU/UK users, Survtapp relies on consent, contract performance, legitimate business interests, legal obligations, and vital interests protection. For Canadian users, we require express or implied consent with specific exceptions for fraud detection and legal compliance.

Cookies and Tracking

We use a small number of cookies, and we ask before setting any that are not strictly necessary. Analytics cookies (Google Analytics 4) are used on our public marketing pages and sign-in page only, never once you are signed in, and only with your consent. We do not currently use any advertising or marketing cookies. See our Cookie Policy for the full detail, including how to change or withdraw your choice.

Where Your Data Is Held, and International Transfers

Survtapp's database and file storage are hosted in Canada. Your survey data — responses, signatures, uploaded files and contact records — is held in Canada and is not transferred outside it.

There is one exception, and we want to state it plainly rather than leave it implied: website analytics. If you consent to analytics cookies on our public website, Google Analytics processes that measurement data on infrastructure outside Canada. This concerns how visitors navigate our marketing pages; it does not involve any survey, response, contact or waiver data, and it does not run inside the application at all. If you decline analytics cookies, no such transfer takes place.

Where we do transfer personal information outside Canada, we do so under a data-protection agreement with the recipient and only for the limited purpose described above. If you would like more detail about the safeguards in place, contact us at [email protected].

Data Security

We implement appropriate technical and organisational security measures to protect your information. However, no electronic transmission over the Internet can be guaranteed to be 100% secure.

Minor Protection

Survtapp does not knowingly collect data from users under 18 years old and will delete such information if discovered.

Your Privacy Rights

Depending on your location (EEA, UK, Canada, California, Virginia), you have rights to access, correct, or delete your information. To exercise these rights, please contact us at [email protected].

Updates to This Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this page.

Contact Us

Questions or comments about this policy? Email us at [email protected].