Data captured while submitting a survey

Survey responses. Your survey responses are owned and managed by the survey creator, and we treat that information as private to the survey creator, except if the survey creator has made the questions and responses available via a public link. We collect and store the survey responses that you submit. The survey creator is responsible for this data and manages it. A survey may ask you to provide personal information or data. If you have any questions about a survey you are taking, please contact the survey creator directly as Survtapp is not responsible for the content of that survey. The survey creator is usually the same person that invited you to take the survey and sometimes they have their own privacy policy

Survtapp does not sell survey responses to third parties without the survey creator’s permission and we do not use any contact details collected in our customers’ surveys to contact survey respondents.

We also use the information we collect from you (including usage data, device data, referral data and information from page tags) to manage and improve our services, for research purposes, and for the various purposes described in the Survey Creator version of this privacy policy

Providing survey responses is voluntary. Remember, you can always choose not to provide an answer to any given survey question (especially those requesting your personal information or data). However, sometimes this will prevent you from completing a survey if the survey creator has marked that question as requiring an answer.

Information we collect about you from other sources

  • i. Usage data. We collect usage data about you whenever you interact with our services. This may include which webpages you visit, what you click on, when you performed those actions, and so on. Additionally, as with most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses. Note that we do not link this usage data to your survey responses.
  • ii. Device data. We collect data from the device and application you use to access our services, such as your IP address and browser type. We may also infer your geographic location based on your IP address. Your IP address will be linked to your survey responses unless a survey creator has disabled IP address collection for the survey you respond to.
  • iii. Referral data. We record information about the source that referred you to a survey (e.g. a link on a website or in an email).
  • iv. Information from page tags. We use third party tracking services that employ cookies and page tags (also known as web beacons) to collect aggregated and anonymized data about visitors to our websites. This data includes usage and user statistics.
  • v. Your email address. If a survey creator uses an email invitation collector to send you a survey invitation email, we collect your email address when the survey creator provides it to us. We don’t use this to send you email except at the direction of a survey creator. The emails we send on behalf of a survey creator appear to come from that survey creator’s email address.
  • vi. Your identity. Surveys answered via a Web Link do not record your personal information unless required to do so as set by the survey creator.

Data captured from the survey creator

Sharing your surveys with the public. By default, your surveys are private. You are able to control who can take your survey by changing your collector settings. For example, surveys can be made completely public (and indexable by search engines), password protected, or distributed to a restricted list of people. You can also choose to share your survey responses instantly or at a public location.

To create new services, features or content. We may use your survey data and survey metadata (that is, data about the characteristics of a survey) for our internal purposes to create and provide new services, features or content. In relation to survey metadata, we may look at statistics like response rates, question and answer word counts, and the average number of questions in a survey and publish interesting observations about these for informational or marketing purposes. When we do this, neither individual survey creators nor survey respondents will be identified or identifiable unless we have obtained their permission.

To create new services, features or content.

Generally, we use the information we collect from you in connection with providing our services to you and, on your behalf, to your survey respondents. For example, specific ways we use this information are listed below.

However, this privacy policy is not intended to restrict our use of survey questions or responses that you have chosen to make available online through a public link.

This includes providing you with customer support, which requires us to access your information to assist you (such as with survey design and creation or technical troubleshooting).

Certain features of our services use the content of your survey questions and responses and your account information in additional ways. Feature descriptions will clearly identify where this is the case. You can avoid the use of your survey data in this way by simply choosing not to use such features. For example, by using our Question Bank feature, to add questions to your surveys, you also permit us to aggregate the responses you receive to those questions with responses received by other Question Bank users who have used the same questions. We may then report statistics about the aggregated (and de-identified) data sent to you and other survey creators.

If you choose to link your Survtapp account to a third party account (such as your Google or Facebook account), we may use the information you allow us to collect from those third parties to provide you with additional features, services, and personalized content.

Your information to our service providers. We use service providers who help us to provide you with our services. We give relevant persons working for some of these providers access to your information, but only to the extent necessary for them to perform their services for us. We also implement reasonable contractual and technical protections to ensure the confidentiality of your personal information and data is maintained, used only for the provision of their services to us, and handled in accordance with this privacy policy. Examples of service providers include payment processors, hosting services, email service providers, and web traffic analytics tools.

Your account details to your billing contact. If your details (as the account holder) are different to the billing contact listed for your account, we may disclose your identity and account details to the billing contact upon their request (we also will usually attempt to notify you of such requests). By using our services and agreeing to this privacy policy, you consent to this disclosure.

Your email address to your organization. If the email address under which you’ve registered your account belongs to or is controlled by an organization, we may disclose that email address to that organization in order to help it understand who associated with that organization uses Survtapp, and to assist the organization with its enterprise accounts. (Please do not use a work email address for our services unless you are authorized to do so, and are therefore comfortable with this disclosure.)

Information you expressly consent to be shared. For example, we may expressly request your permission to provide your contact details to third parties for various purposes, including to allow those third parties to contact you for marketing purposes. (You may later revoke your permission, but if you wish to stop receiving communications from a third party to which we provided your information with your permission, you will need to contact that third party directly.)

Your information if there’s a change in business ownership or structure. If ownership of all or substantially all of our business changes, or we undertake a corporate reorganization (including a merger or consolidation) or any other action or transfer between Survtapp entities, you expressly consent to Survtapp transferring your information to the new owner or successor entity so that we can continue providing our services. If required, Survtapp will notify the applicable data protection agency in each jurisdiction of such a transfer in accordance with the notification procedures under applicable data protection laws.

We don’t sell your survey data, unless you expressly permit us to!

a Personal information

Survtapp collects and uses your personal information to operate its sites, apps, and services and deliver the services you have requested. Survtapp may also use your personally identifiable information to inform you of other products or services available from Survtapp and its affiliates. Survtapp may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Survtapp does not sell, rent or lease its customer lists to third parties.

 

Personal information does not include information that:

  • i. Is generally known in your industry
  • ii. is now or subsequently becomes generally available to the public through no wrongful act of Survtapp
  • iii. is independently created by Survtapp without direct or indirect use of the Personal or Confidential Information
  • iv. Survtapp rightfully obtains from a third party who has the right to transfer or disclose it

Survtapp shall use reasonable endeavors to keep the personal or confidential information ("Personal or Confidential Information") confidential and, except with the prior written consent, shall

  • i. not use or exploit the Personal or Confidential Information in any way except for the purposes of the Services
  • ii. not disclose or make available the Personal or Confidential Information in whole or in part to any third party, except as expressly permitted by this agreement; and
  • iii. Keep separate the Personal or Confidential Information from all documents and other records
  • iv. Survtapp will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Survtapp or the site; (b) protect and defend the rights or property of Survtapp; and, (c) act under exigent circumstances to protect the personal safety of users of Survtapp, or the public

Survtapp may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Survtapp, and they are required to maintain the confidentiality of your information. Survtapp may keep track of the websites and pages our users visit in order to determine what services are the most popular. This data is used to deliver customized content within Survtapp to customers whose behavior indicates that they are interested in a particular subject area.

Access and correct your personal information. You may access and correct the personal information that Survtapp holds about you. This right may be exercised by visiting your My Account page or by contacting customer support. This right is subject to some exceptions, such as where giving you access would have an unreasonable impact on the privacy of other individuals. We will respond to your request for access or correction within a reasonable time and, where reasonable and practicable to do so, we will provide access to your personal information in the manner requested by you.

Disconnecting your Survtapp Account from Third Party Websites You will be able to connect your Survtapp account to third party accounts. BY CONNECTING YOUR Survtapp ACCOUNT TO YOUR THIRD PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED INTHIS MANNER, DO NOT USE THE THIS FEATURE. You may disconnect your account from a third party account at any time. Users may disconnect their accounts from third-party websites by visiting their "Settings" tab. Users may also contact us via email.

b. Data Retention

The System will store your data as long as your account is current and active. If you remove your data (by deleting a survey, un-publishing a survey, deleting a response, downgrading an account, etc.) or cancel your account, the system will remove your data permanently from the primary database servers immediately.We do not backup any data pertaining to your account. We will not accommodate requests for restoring data from our backup systems unless there is data loss due to a system or hardware failure on our part. No Exceptions.

---OR---

Deleting survey data in the ways described on this page will permanently delete survey data immediately. We do not retain your deleted data and you are responsible for the data in your account in case you delete something by accident and/or intentionally. To the extent permitted by law, we will permanently delete your data if you request to cancel your account.

1. Limitation of Liability

Subject to the provisions in the paragraphs above, you expressly understand and agree that Survtapp shall not be liable to you or to any third party for

  • (a) any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but not be limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss; and
  • (b) any loss or damage which may be incurred by you including, but not limited to loss of damage as a result of
  • (c) any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the services
  • (d) any changes which Survtapp may make to the services, or for any permanent or temporary cessation in the provision of the services (or any features within the services)
  • (e) the deletion of, corruption of, or failure to store any content and other communications data maintained or transmitted by or through your use of the services;
  • (f) your failure to provide Survtapp with accurate account information; and
  • (g) your failure to keep your password or account details secure and confidential.

The limitations on Survtapp's liability to you in the paragraph above shall apply whether or not Survtapp has been advised of or should have been aware of the possibility of any such losses arising. In no event shall Survtapp's entire liability to you in respect of any service, whether direct or indirect, exceed the fees paid by you towards the Services.