Welcome to the Survtapp website. Survtapp is a product by ‘Intellivizz Inc’ and provides you and your survey participant with a web and mobile data collection platform. Intellivizz Inc respects your privacy and is committed to protecting your personal data. This Privacy Notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This Privacy Policy applies to information collected on www.survtapp.com web and Survtapp Mobile App on Google Play Store (for android users) and Apple App Store (for iOS Users) as well as to all of our software services platforms, products, and other services and websites, except where otherwise noted by a separate unique privacy policy. We refer to all of our products, software platforms, services, and sites collectively as our “Services.” This Privacy Policy sets out how we use your information in the delivery of our Sites and Services.

Please note, references in this Privacy Policy to ‘Customer’ relates to you as the user of the Services. The reference to ‘Customer Information’ means personal data belonging to the Customer.

Whereas references to ‘Respondent’ or ‘Survey Respondent’ relates to the participants of the Customer’s surveys and ‘Respondent Information’ means person data of the Respondent or Survey Respondent of which the Customer is the data controller.

This Privacy Policy does not speak to the practices of any third parties, including those of our partners who may display Intellivizz Inc branding on their sites. The use of information collected through our service platform shall be limited to the purpose of providing the service for which the Customer has engaged Intellivizz Inc.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below:
111 Shepard Avenue West, North York, ON M2N 1M7. Tel. +1 416 222 2780 Ext 102. Email: support@survtapp.com

Changes in the Privacy Policy

As we are constantly improving our services and expanding our business, we reserve the right to modify this privacy policy at any time. In the event we make such changes, we will post the new policy on this Site with an update date. We encourage you to frequently review this page for the latest information on our privacy practices.

Links to other sites

Our site contains links to other sites that are not owned or controlled by Survtapp. Please be aware that we, Survtapp, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

Privacy Guidelines

If a Customer creates a survey:

  • Your survey data is yours. Your surveys are private, and your data is yours. You control your data; how you release it or use it is up to you. We don’t sell your information to anyone and we don’t use the survey responses you collect for any purpose other than to provide service to you. But we do comply with the law, so under limited circumstances we could be required to release your information (e.g., if we are compelled by an order or subpoena).
  • We don’t use your Respondent's email addresses. We make it easy for you to invite people to take your surveys by letting you upload email lists, in which case we act only as custodians of your data. We don’t sell your email lists, and we use them only as directed by you and in accordance with this Privacy Policy. The same is true for any email addresses you collect with your surveys.
  • You act as the data controller to the Survey Respondents. We enable you to communicate your compliance statements regarding data handling and privacy. As such, you are responsible for honoring respondent requests under EU privacy regulations.
  • We act as a data processor to Respondents. Our platform enables you to securely collect Respondent Information and the ability to comply with data processing consent/notification requirements.
  • We act as a data controller for your Customer information. When you create an account, we collect the minimal required information to deliver our services and communicate with you. This information is never sold.
  • You determine where Respondent data travels. Which datacenter you utilize is based on which site you use to create surveys. For instance, surveys created by a Survtapp account in EU will utilize the EU AWS data center in Frankfurt, Germany. What happens to the data after we collect it is up to you, our customer.
  • Customer Information you provide to us
    • Registration information (e.g., your name, password, company name, mobile number and email address).
    • Billing information (e.g., billing address, city, state & country and last login IP address, Last Login Date & Time). We do not save or store any credit card or payment information. Your Survtapp account subscription payments are processed by a 3rd party payment gateway which at the date is PayPal.
    • Account settings (e.g., account settings and preferences, default or custom logo, etc.).
    • Email lists (e.g., email lists you upload to invite people to take your surveys via email). We don’t use your email lists or any email addresses you collect through your surveys, except to assist you at your direction (e.g., if your email list isn’t sending correctly).

When a Respondent responds to a Customer survey:

  • Survey creators administer + control surveys. We are only a service provider/processor for surveys, processing data on behalf of our Customer. Customers administer and have control over their surveys, while we host their platform and software service for them. If you have questions about a particular survey you’re taking, please contact your survey creator.
  • Are anonymous responses really anonymous? Each Customer has different options for collecting different kinds of information about Respondents. Contact the Customer for specific information about your survey.
  • Are your survey responses sold to a third party? Survtapp does not sell or share your survey responses with third party advertisers or marketers. The Customer controls your response data, and we merely act as a processor and a host on behalf of the Customer while the information is in our custody.
  • Respondent Information provided to us:
    • Survey responses (e.g., what respondents answer on surveys)
    • Email list info (e.g., from email addresses, names, or other contact info from email lists that Customers provide and upload)
    • Customer + Respondent Information collected from tracking technologies:
    • Usage info (e.g., visitor logs including IP address, cookies, etc.)
    • Device info (e.g., which browser used, which OS, etc.)
    • Referral source (e.g., which source or link referred respondent to survey)

If you are a Respondent based in the EU:

  • Under the GDPR, you as a Respondent are provided specific rights in regard to the handling of your information. You may request the following from the Customer who shall be the controller for the purposes of GDPR using our automated form:
    • The right to be informed
    • The right of access
    • The right to rectification
    • The right to erasure
    • The right to restrict processing
    • The right to data portability
    • The right to object
    • Rights in relation to automated decision making and profiling.

If you are a Respondent based in the EU:

THE LEGAL BASIS FOR PROCESSING YOUR INFORMATION

  • In accordance with GDPR, the main grounds that we rely upon in order to process your Customer Information are as follows:
    • Necessary for entering into or performing a contract.  In order to perform obligations which arise under any contract we have entered into with you, it will be necessary for us to process your information.
    • Necessary for compliance with a legal obligation. We are subject to certain legal requirements which may require us to process your information. We may also be obliged by law to disclose your information to a regulatory body or law enforcement agency.
    • Necessary for the purposes of legitimate interests.  Either we or a third party will need to process your information for the purposes of our (or a third party’s) legitimate interests, provided that we have established that those interests are not overridden by your rights and freedoms (including your right to have your information protected). Our legitimate interests include responding to requests and enquiries from you or a third party, optimising our website and user experience, informing you about our services and ensuring that our operations are conducted in an appropriate and efficient manner.
    • Consent.  In some circumstances, we may ask for your consent to process your information in a particular way.

  • YOUR RIGHTS:

    You have certain rights in relation to the Customer Information that we hold about you. Details of these rights and how to exercise them are set out below. Please note we will require evidence of your identity before we are able to respond to your request.

  • Right of Access. You have the right at any time to ask us for a copy of the Customer Information that we hold about you and to check that we are lawfully processing it. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your Customer Information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.
  • Right of Correction or Completion. If Customer Information we hold about you is not accurate or is out of date and requires amendment or correction you have a right to have the data rectified or completed.
  • Right of Erasure. In certain circumstances, you have the right to request that Customer Information we hold about you is erased e.g. if the information is no longer necessary for the purposes for which it was collected or processed or our processing of the information is based on your consent and there are no other legal grounds on which we may process the information.
  • Right of Object to or Restrict Processing. In certain circumstances, you have the right to object to our processing of your Customer Information. For example, if we are processing your information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests.
  • You may also have the right to restrict our use of your Customer Information, such as in circumstances where you have challenged the accuracy of the information and during the period where we are verifying its accuracy.

  • Right of Data Portability. In certain instances, you have a right to receive any Customer Information that we hold about you in a structured, commonly used and machine-readable format.
  • In such circumstances, you can ask us to transmit that information to you or directly to a third party organisation.

    While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third party organisation’s systems. We are also unable to comply with requests that relate to personal information of others without their consent.

    You can exercise any of these rights at any time by contacting us at support@survtapp.com.

    Issue resolution

    • Issues from the EU regarding GDPR complaints, questions, and comments can be directed to:
      Mail:
      Information Commissioner's Office
      Wycliffe House
      Water Lane
      Wilmslow
      Cheshire
      SK9 5AF
      Phone: Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
      Online: https://ico.org.uk/concerns/
    • US-EU Privacy Shield and Swiss-US Privacy Shield inquiries may be directed to:
      Mail:
      Council of Better Business Bureaus, Inc.
      BBB EU Privacy Shield 
      3033 Wilson Boulevard, Suite 600
      Arlington, VA 22201
      U.S.A.
      Online at: http://www.bbb.org/EU-privacy-shield/for-eu-consumers
    • The Survtapp data privacy contact can be reached at:
      Security and Compliance Manager
      111 Shepard Avenue West,
      North York, ON M2N 1M7
      Tel. +1 416 222 2780 Ext 102
      Email: support@survtapp.com


    What kind of information Survtapp collects

    Customer Information: When you register on our Site, we ask for your name, company name, country, password, mobile number, email address and password. We don’t store any credit card information, instead we use a third-party service as a credit card processor which as on date is PayPal. Customers also provide us with information regarding the ordered Services (e.g., the type of account plan Customers pay for, account preferences, use of survey options or preferences, etc.). In addition to the information you actively provide to us, we also collect information from other sources regarding when and how often you log on to our Site. (See “Tracking Technologies” below.)

    Under no circumstances do we sell or rent Customer or Respondent Information.

    Respondent Information: We receive Respondent Information from survey respondents. If you’re using our email campaign distribution method, you provide us with the email address, and optionally other contact information, of each Respondent. Before receiving that information, we contractually require the Customer to warrant that it has a pre-existing relationship with the Survey Respondent and/or the Survey Respondent’s permission to receive electronic messages. We reserve the right to identify you as the person who has made the referral in any message that is sent to them. Permission is considered to be granted when a contact has asked to be subscribed to a list and an email is sent to confirm the validity of the email. This “double opt-in” process ensures that all contacts have been given permission to receive bulk email and that they have provided a valid email address that will not result in bounced messages or SPAM abuse reports.

    Survey Respondents submit their responses using the Survtapp Mobile Apps (Android and/or iOS) where in the response is captured on the mobile device/tablet and uploaded to the Survey Creator’s Survtapp Account online. The Survey Creator then visualises and controls the data as per their objective to collect your information. In addition to the questions and fields in the survey, the app collects the date & time of the survey answered, your geo-location while answering, if the ‘GPS location feature’ of the device is enabled, time duration taken to answer the survey.

    Survey Respondents provide us with the information requested by you (for example, if your survey question asks about the respondent’s gender or zip code) as well as all answers to the survey questions. Customers are solely responsible for the content of the surveys and response data as well as complying with all applicable laws and regulations that might apply to the content that is solicited by Customers, as we state in our Terms of Service. As one of our software features for our Customers, we can record: (i) if and when a Survey Respondent has responded to a survey and (ii) if and when a Survey Respondent has received a reminder. In addition, we receive any information contained in any communications a Survey Respondent makes directly with Survtapp. (See “Website Tracking” below.)

    We will not – under any circumstances – use Respondent Information for any purpose other than to provide services to our Customers.

    We log Customer and Survey Respondent Internet Protocol (IP) addresses to confirm the accuracy of survey data and Survey Respondent IP addresses are also converted into geo-data for Customers within our software. For our software system administration purposes, we also log a user’s session so that we know when, how often and what pages of the Site a user visits. To avoid the need to re-insert your username and password every time you and your Survey Respondents move from one page of our Site to the next, we use a cookie. (See “Website Tracking” below.) We also collect information from our Customers and Respondents regarding the devices and applications used to access our services (like browser type and operating system) and referral sources (if you arrived from another website or email).

    Our site includes social media features as part of our distribution methods. These features, including the Facebook Post or Twitter Post buttons, may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. These features are hosted by a third party social media network (like Twitter or Facebook). Your interactions with these features are governed by those third party social media networks’ privacy policies.

    Customers collect Respondent Information using our software services platform. As a service provider for our Customers, Survtapp acts as a custodian for that Respondent Information. Survtapp provides features and services for Customers to provide notice to their end users or customers concerning the legal accountability for the collection of information. To protect the privacy of our Customers, we cannot disclose private information to end users regarding our Customers’ accounts.

    Website Tracking We Use on Our Site and Services Platforms

    Cookie Policy

    Please read this Cookie Policy before you use our Site or provide information on or through this Site. Your use of this Site signifies that you agree with this Cookie Policy. If you disagree with any part of this Cookie Policy, please don’t use the Site.

    Like most other websites, Survtapp uses “cookies” to collect data about visitors. Cookies are alphanumeric identifiers stored on your computer’s hard drive through your Web browser for the purpose of identifying you when you visit a site or page. Cookies enable us to recognize your browser when you visit and to tell us whether you and other visitors have visited the Site previously. For these purposes your cookies are tied to personally identifiable information (like your email address). If you have provided your name or other contact information to Survtapp via a web form, we are able to tie that information back to the cookie.

    Cookies can be either temporary session cookies that expire at the end of a user session when the browser is closed or persistent cookies that remain on your hard drive for an extended period of time. We use persistent cookies. A persistent cookie can remain on your hard drive for an extended period of time.

    We set cookies when you visit our web site, use our application, and take a survey. Cookies are used to:

    • Identify whether a user is logged in, for security purposes, and to allow the use of software features
    • Allow us to see how visitors use our site (these may be third party cookies like Google Analytics)
    • Identify a unique survey response when you are a Respondent taking a survey
      Cookie Name Purpose & Data Contained Max Duration 3rd Party Cookie & Who Set it
      Hs_opt_out This cookie is used by the opt-in privacy policy to remember not to ask the user to accept cookies again. This cookie is set when you give users the choice to opt out of cookies. 2 years Hubspot
      Hiss The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). 2 years Hubspot
      Hssrc Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. Expires: None. Session Cookie Hubspot
      Hstc The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). 2 years Hubspot
      Ga Used to distinguish users. 2 years Google Analytics
      Gid Used to distinguish users. 2 years Google Analytics
      crisp-client%2Fsession%2F2e82fd9c-a3c3-4017-b654-cc42a80255dd Website Chat 1 years Crisp
      Hubspotutk This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. 10 years Hubspot
      ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqurstuvwxyz123456790 Expires: None. Session Cookie Survtapp
      s9t7p_session Expires: None. Session Cookie Survtapp
      wingify_donot_track_actions 4 months PushCrew/Wingify
      wingify_push_do_not_show_notification_popup 4 months PushCrew/Wingify

    You can change the settings on your browser to prevent new cookies from being set, or to notify you when a new cookie is set. Each browser is different, but the Help section for the browser will be able to show you how to change cookie preferences or clear your cookies from time to time. If you do block cookies it may impact your experience and you may not be able to take advantage of all features of our software.

    Survtapp also uses clear gifs in our HTML-based emails to you our customers and users to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of promotional emails, please follow the unsubscribe instructions included in each promotional email.

    Data Collection Technology Available to Our Customers

    For more information on technology available to our customers in collecting data and information on Survey Respondents, please visit the following pages:

    Survtapp Software Features: www.survtapp.com/features

    Integrations

    Our site includes a variety of integrations with third party services, such as MailChimp (for a list of integrations, visit our Integrations page). These integrations may use your account information with the third party, collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Integration to function properly. Integrations are either hosted by a third party or hosted directly on our Site. Your interactions with these Integrations are governed by the privacy policy of the third party company providing the Integration.

    Blogs/Forums

    If you use our blog or any forums associated with our site, keep in mind that any personally identifiable information you submit there can be read, collected, or used by other users, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums or blog comments.

    How we use the information we collect

    We use Customer Information in our normal course of business, including to contact you regarding technical support, discuss billing issues, or to bring to your attention any aspect of our mutual business. We may also use your contact information to provide you with policy or product updates or to introduce new products and services provided you have indicated that you do not object to being contacted for these purposes.

    If you do not wish to receive promotional emails from us, you can tell us not to either at the point such information is collected (by checking or unchecking (as directed) the relevant box) or by following the unsubscribe instructions included in each promotional email. We send service-related announcements when necessary to do so, and generally, you may not opt-out of these communications, which are not promotional in nature.

    All Respondent Information is stored in our databases for our Customers’ benefit. At your direction, we use a Survey Respondent’s email address (and at your option other contact information) to send survey invitations, reminders, and whatever other communications you choose to use. We also use Respondent Information to improve the performance of our Site and services by analyzing site and user behavior, troubleshooting technical problems, resolving disputes and addressing complaints, and addressing compliance issues with our Terms of Service.

    We require our Customers to warrant their compliance with the CAN-SPAM Act of 2003 of the US and equivalent legislation in Europe and elsewhere, and we may have additional approval processes surrounding email campaigns. We also have a software program that alerts us about certain kinds of illegal or dangerous behavior in accounts that violates our Terms of Service. However, we don’t provide monitoring services to you, on your behalf, or otherwise search or monitor for illegal or illicit or other behavior in your account that may violate our Terms of Service. As part of our Terms of Service our Customers maintain and warranty sole responsibility over their behavior, use of our software platform, and whatever content is inserted into or solicited by our software. We make no representations or warranty over our Customers’ use of our services, nor do we control our Customers’ behaviors. If you think there may be any violations of our Terms, please report it to us at support@survtapp.com

    We collect Repondent Information on behalf of our Customers. If you are an end user or customer of one of our Customers and would no longer like to be contacted by one of our Customers that use our service, please contact that Customer directly.

    Our Staff’s Access to Information

    Our staff will only access your data at a minimum necessary standard, in order to provide technical or administrative support. For instance, if you open a support ticket, hire our consulting services, call our telephone support, or your account is flagged for a security reason, then our staff may log into your account for the purpose of troubleshooting and correcting the reported issue or performing their contracted task. We will not for any reason disseminate your data other than as you have directed (e.g. email actions, sending reports, etc.). All your data is subject to the confidentiality clause (Section 11) of our Terms of Service.

    Data Retention + Deletion / Destruction

    Survtapp retains data that we process on behalf of our Customers and data we collect from our Customers directly for as long as it is needed to provide services to our Customers. Survtapp will only retain Customer Information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. The criteria that we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept, the sensitivity of the data and the potential risk of harm from unauthorised use or disclosure.

    Sometimes users have specific needs under institutional or state requirement. For instance, occasionally data needs to be completely destroyed after its intended use. In many cases (e.g. when a customer stops paying for an account, downgrades to a different account plan, etc.), data is retired and locked away rather than actually destroyed. In most cases this makes the loss retrievable in the event of a mistake. We can, however, comply with a request for total data destruction; you just need to let us know. See our section below (Section 4) for more information on data destruction.

    Who we share or disclose information to

    We do not share information with any third parties except under the following very limited circumstances:

    1. Respondent Information with Customer: Our business is providing tools that allow you, our Customer, to conduct two-way communications with others. Accordingly, we provide you with access to the Respondent Information given in answer to the surveys you have conducted. You may use the Respondent Information consistent with our Terms of Service, your own privacy policy, and applicable law.
    2. As Customers and Respondents Choose: We may share or otherwise use your Customer Information as you choose, and we may share Respondent Information as both you and the Survey Respondent choose. For example, if you choose to have an email action send a copy of the survey response to the survey creator, survey respondent, and/or a third party.
    3. Agents Acting on Our Behalf: We may share some of your Information with other companies who provide us with technical and other type of services such as a credit card processor or data hosting center. They are contractually bound under nondisclosure agreements and are granted access to only Information that is necessary for their jobs, and are prohibited from using Information for any other purpose (including marketing or sharing the Information with any other party). We do not share any personally identifiable information with third parties who are not services providers who have signed confidentiality agreements to perform services for us.
    4. For Legal Reasons: We are required by law to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share your Information to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.
    5. Affiliates and Acquisition: We may share Information with our affiliated companies, products, and services (e.g., Vizz Media, Intellivizz Inc, etc.) or during any real or potential acquisition or merger of our company by or with another. We will notify you if your Information becomes subject to a different privacy policy.

    Data archiving / Deletion

    Ceasing to pay for your account will archive your data. You can re-access your data to be deleted by yourself or your users by paying for a monthly subscription that will allow you access the data for use (e.g. local storage on your computer, etc.) before deletion. Alternatively, if you do not require access before deletion, you can contact us directly in writing as stated above.

    Once a Survey Respondent has submitted a survey, the Survey Respondent can only access their information on Survtapp using the Survtapp GDPR Responses compliance (see: www.survtapp.com/responses). Survey Respondents may contact you and you, in turn, will be able to view the Survey Respondent’s collected Information and, where appropriate, work with us in modifying such Information.

    Data Security & Data Protection

    We have extensive security measures in place to protect your Information, and we are committed to the protection of your data. We do not use vulnerability scanning and/or scanning to PCI Standards. An external PCI compliant payment gateway handles all CC transactions.

    We use regular Malware Scanning.

    Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

    We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

    All transactions are processed through a gateway provider and are not stored or processed on our servers.

    All of our technology and processes are not, however, guarantees of security (see our Terms of Service for more information). You should also bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk. For more information on our security measures, get in touch with us at support@survtapp.com.

    Account Ownership Transfer

    If you transfer your account billing information and point of contact information (e.g. the individual who registers for the account or the user designated within our application as the main account administrator) to another individual or organization, ownership over all of your account’s data is therefore transferred to that individual or organization. This data may include confidential information, account preferences, surveys, survey response data, and/or custom reports, customized surveys or software code that you may have purchased with our professional services team. Data and account ownership transfer responsibilities lie solely with the customer. Widgix cannot and does not monitor how or why a customer or user may transfer data or account ownership.

    Third-party links

    We do not include or offer third-party products or services on our website.

    Google

    Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

    We have not enabled Google AdSense on our site but we may do so in the future.

    California Online Privacy Protection Act

    CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

    According to CalOPPA, we agree to the following:

    Users can visit our site anonymously.

    Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

    You will be notified of any Privacy Policy changes on our Privacy Policy Page

    You can change your personal information by logging in to your account

    How does our site handle Do Not Track signals?

    We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

    Does our site allow third-party behavioral tracking?

    It's also important to note that we do not allow third-party behavioral tracking

    COPPA (Children Online Privacy Protection Act)

    When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

    We do not specifically market to children under the age of 13 years old.

    Fair Information Practices

    The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

    In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

    • We will notify you via email within 7 business days
    • We will notify the users via in-site notification within 1 business day

    We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

    CAN SPAM Act

    The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

    We collect your email address in order to:

    • Send information, respond to inquiries, and/or other requests or questions
    • Process orders and to send information and updates pertaining to orders.
    • Send you additional information related to your product and/or service
    • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

    To be in accordance with CANSPAM, we agree to the following:

    • Not use false or misleading subjects or email addresses.
    • Identify the message as an advertisement in some reasonable way.
    • Include the physical address of our business or site headquarters.
    • Monitor third-party email marketing services for compliance, if one is used.
    • Honor opt-out/unsubscribe requests quickly.
    • Allow users to unsubscribe by using the link at the bottom of each email.
    • If at any time you would like to unsubscribe from receiving future marketing emails, you can email us at support@survtapp.com.

    Contacting Us

    If there are any questions regarding this privacy policy, you may contact us using the information below:
    111 Shepard Avenue West,
    North York, ON M2N 1M7
    Tel. +1 416 222 2780 Ext 102
    Email: support@survtapp.com

    Changes in the Privacy Policy

    As we are constantly improving our services and expanding our business, we reserve the right to modify this privacy policy at any time. In the event we make such changes, we will post the new policy on this Site with an update date. We encourage you to frequently review this page for the latest information on our privacy practices.
    Date: 20th May 2018.