CUSTOMER FEEDBACK SOFTWARE

Survtapp is a Customer Experience Management Suite with a whole bunch of tools to help you know your customers better. Get 50 times more Customer Feedback by using Survtapp at the Point of Sale. Delight customers with a clutter free personalised Customer Feedback App.

Customised Forms

Over 20 Question Types

Single/Multiple Choice, Text, Audio, Image, Location, Signature with Objective & Subjective options

Comprehensive Responses

Intuitive Question Builder

Drag and Drop Editor: 20+ Question Types, Formatting Tools, Custom Form & Welcome Message

Data Driven Decisions

Collect Using Multiple Channels

Received Responses from multiple channels all in a single Survtapp Account

Data Intelligence

Individual & Comprehensive Analysis

View single and all response results with graphical representation of data

Leads & CRM Integrations

Works Offline

Collect Responses even without internet. Responses are uploaded whenever you’re connect next.

Offline

CRM Integration

Integrate with your favourite CRM and seamlessly transfer Contacts via our REST API

Triggers

Automated Feedback Collection

Use Survtapp Kiosk Mode and automate Feedback Collection at touch points in your business

GEO Location

Custom Contact Form Fields

Collect Specific Field Data as per your needs along with easy validation options

Centralised Management

Personalised Welcome Message

Add a Portrait/Landscape Banner with or without Text to the Welcome Screen of your Survey

Triggers

Brand Logo

Personalise your Survey with your Own Brand’s Logo

GEO Location

Custom Thank You Message

Incentive Customers or Add a Personal Note after completion of Surveys

Centralised Management

Multiple Surveys on a Single Device

Deploy multiple surveys for various purposes on a single mobile device

Triggers

Remote Survey Updates

Add, Edit or Remove Surveys with seamless sync over the internet

GEO Location

Geo-Location & Timestamp

Capture the Geo-Location of each response and view an Individual Report

Centralised Management

Time Duration

View the Time Taken to Answer each question or an entire Survey in a single response

INDUSTRIES

Survtapp for Customer Feedback Management

Customer Feedback is an important aspect for any business. It helps in Product Innovation, Resource Optimisation, Faster Decision making and Higher Customer Retention.

  • Turn Happy Emotions in Loyal Customers. With Survtapp, you can identify New vs Returning Customers quantifying your marketing efforts

  • Identify issues at a micro level and resolve them faster. Survtapp helps you take Data Driven Decisions on the basis of your customer’s feedback

  • Capture Marketing Intelligence through Data - With Qualitative and Quantitative Analysis, you can assess your brand’s overall performance

  • Watch your brand grow with improved Customer Satisfaction and an increased opportunity for you to serve customers better

  • Tamper Proof Data with no option for your staff and associates to alter or delete any Customer’s Feedback

NET PROMOTER SCORE

The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is a measure for gauging the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand.

Customers that give you a 6 or below are Detractors, a score of 7 or 8 are called Passives, and a 9 or 10 are Promoters. To calculate your Net Promoter Score, detract the percentage of Detractors from the percentage of Promoters.

Add up the total responses from each group. To get the percentage, take the group total and divide it by the total number of survey responses. Now, subtract the percentage total of Detractors from the percentage total of Promoters.

NET PROMOTER SCORE (R) CALCULATION

DETRACTORS
25%
PASSIVES
10%
PROMOTERS
65%
Net Promoter Score
40%