Survtapp is a Customer Experience Management Suite with a whole bunch of tools to help you know your customers better. Get 50 times more Customer Feedback by using Survtapp at the Point of Sale. Delight customers with a clutter free personalised Customer Feedback App.
Customer Feedback is an important aspect for any business. It helps in Product Innovation, Resource Optimisation, Faster Decision making and Higher Customer Retention.
Turn Happy Emotions in Loyal Customers. With Survtapp, you can identify New vs Returning Customers quantifying your marketing efforts
Identify issues at a micro level and resolve them faster. Survtapp helps you take Data Driven Decisions on the basis of your customer’s feedback
Capture Marketing Intelligence through Data - With Qualitative and Quantitative Analysis, you can assess your brand’s overall performance
Watch your brand grow with improved Customer Satisfaction and an increased opportunity for you to serve customers better
Tamper Proof Data with no option for your staff and associates to alter or delete any Customer’s Feedback
The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is a measure for gauging the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand.
Add up the total responses from each group. To get the percentage, take the group total and divide it by the total number of survey responses. Now, subtract the percentage total of Detractors from the percentage total of Promoters.