Survtapp is a Customer Experience Management Suite with a whole bunch of tools to help you know your customers better. Get 50 times more Customer Feedback by using Survtapp at the Point of Sale. Delight customers with a clutter free personalised Customer Feedback App.
Single/Multiple Choice, Text, Audio, Image, Location, Signature with Objective & Subjective options
Drag and Drop Editor: 20+ Question Types, Formatting Tools, Custom Form & Welcome Message
Received Responses from multiple channels all in a single Survtapp Account
View single and all response results with graphical representation of data
Collect Responses even without internet. Responses are uploaded whenever you’re connect next.
Integrate with your favourite CRM and seamlessly transfer Contacts via our REST API
Use Survtapp Kiosk Mode and automate Feedback Collection at touch points in your business
Collect Specific Field Data as per your needs along with easy validation options
Add a Portrait/Landscape Banner with or without Text to the Welcome Screen of your Survey
Personalise your Survey with your Own Brand’s Logo
Incentive Customers or Add a Personal Note after completion of Surveys
Deploy multiple surveys for various purposes on a single mobile device
Add, Edit or Remove Surveys with seamless sync over the internet
Capture the Geo-Location of each response and view an Individual Report
View the Time Taken to Answer each question or an entire Survey in a single response
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Customer Feedback is an important aspect for any business. It helps in Product Innovation, Resource Optimisation, Faster Decision making and Higher Customer Retention.
Turn Happy Emotions in Loyal Customers. With Survtapp, you can identify New vs Returning Customers quantifying your marketing efforts
Identify issues at a micro level and resolve them faster. Survtapp helps you take Data Driven Decisions on the basis of your customer’s feedback
Capture Marketing Intelligence through Data - With Qualitative and Quantitative Analysis, you can assess your brand’s overall performance
Watch your brand grow with improved Customer Satisfaction and an increased opportunity for you to serve customers better
Tamper Proof Data with no option for your staff and associates to alter or delete any Customer’s Feedback
The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is a measure for gauging the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand.
Add up the total responses from each group. To get the percentage, take the group total and divide it by the total number of survey responses. Now, subtract the percentage total of Detractors from the percentage total of Promoters.
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