Net Promoter Score (NPS) Survey Template
The Net Promoter Score (NPS) is a free survey template with 3 questions, 2 of them required. Preview every question on this page without an account, then copy it into Survtapp, change any wording, and start collecting answers on the web or on a tablet.
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What is in the Net Promoter Score (NPS) template?
The Net Promoter Score (NPS) template holds 3 questions, 2 of which must be answered before it can be submitted and 1 of which is optional. Between them they capture a 0–10 Net Promoter Score and longer written comments.
Broken down by field type, the Net Promoter Score (NPS) survey is 2 comment boxes and 1 rating scales.
When should you use the Net Promoter Score (NPS) template?
The Net Promoter Score (NPS) is filed under “Nps”, “Loyalty” and “Customer”, in the general part of the library, so it is written to suit any team standardising something people were doing on paper. Measure customer loyalty with NPS methodology
Surveys get answered wherever the respondent already is — a link in an email, a QR code on a receipt, a tablet handed across a counter, or a kiosk-locked device left on a stand. At 3 questions, only 2 of them required, the Net Promoter Score (NPS) survey is short enough to finish in one sitting, which is what keeps completion rates up.
Does the Net Promoter Score (NPS) work offline?
Yes. Once the Net Promoter Score (NPS) is published, the 3 fields and every answer option are stored on the device, so the survey opens and completes with no connection at all. Each response is written to the device first and queued; when signal returns it syncs on its own, keeping the time it was actually captured rather than the time it uploaded.
Because all 3 fields in the Net Promoter Score (NPS) are text and choice inputs, a queued response is tiny and syncs the moment any connection appears — a shared hotspot is plenty. Kiosk mode locks a tablet to this survey alone, so the next person cannot wander into anything else.
How do you customise the Net Promoter Score (NPS) template?
Open the Net Promoter Score (NPS) survey in the builder and all 3 questions land as editable fields — nothing is locked to the template. Rewrite the wording, drag fields into a different order, flip any of the 2 required fields to optional (or the other way round), and add anything missing from the 20+ field types in the builder.
The Net Promoter Score (NPS) runs on a single screen as it stands. Add a page break to split its 3 fields across several, or conditional logic to hide fields that an earlier answer has made irrelevant.
Nothing about the Net Promoter Score (NPS) stays Survtapp-branded, either: your logo, your colours and your own URL slug replace ours, so the 3 fields you publish read as part of your own site rather than as a template someone downloaded.
What happens to the responses you collect?
Every response from the Net Promoter Score (NPS) survey lands in one place with its timestamp, the agent who collected it and, where the device allows, where it was captured. From there the Net Promoter Score is scored and charted for you and written comments are listed in full rather than summarised away.
Export the lot to CSV, Excel, JSON or PDF whenever you want it elsewhere, or set a trigger so a response from the Net Promoter Score (NPS) emails the right person the moment it arrives. Data is held in Canada, the responses stay yours, and you can export or delete them at any time.
What are the 3 questions in the Net Promoter Score (NPS)?
Here is every field in the order a respondent meets it, with the answer type it uses. Nothing here is fixed — the list is where you start, not what you are stuck with.
- 1
On a scale of 0-10, how likely are you to recommend us to a friend or colleague?required
Net Promoter Score
- 2
What is the primary reason for your score?required
Long text
- 3
What could we do to improve?
Long text
How do you start using the Net Promoter Score (NPS)?
Preview it. Read all 3 questions in the Net Promoter Score (NPS) on this page. No account is needed to preview a template.
Copy it into your account. Create a free Survtapp account and use the template. The Net Promoter Score (NPS) arrives as an editable survey, not a locked copy.
Make it yours. Rewrite the wording, reorder the Net Promoter Score (NPS) survey's 3 fields, adjust which of the 2 required ones stay required, and apply your logo and colours.
Publish and collect. Share a link or QR code, or open the Net Promoter Score (NPS) on a tablet in kiosk mode. It collects responses offline and syncs when the device reconnects.
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How will the Net Promoter Score (NPS) look to the person filling it in?
This is the live preview, rendered with the same field widgets the published survey uses. It is read-only here, and your own logo and colours replace ours once it is in your account.
Which templates are like the Net Promoter Score (NPS)?
These share a tag with it in the free library, so they tend to suit the same job. Every one is free to preview without an account.
- Customer Effort Score (CES) SurveyGauge how easy it was for customers to get what they needed from you.
- Customer Onboarding Feedback SurveyMeasure how smooth your onboarding is for brand-new customers.
- Customer Satisfaction SurveyMeasure customer satisfaction and gather feedback
- Customer Satisfaction Survey (Mobile Demo)A realistic, shorter customer-facing survey for field agents to collect on-site feedback.
Or browse every free form template, or just the ones tagged Nps.
Questions, answered plainly
How many questions are in the Net Promoter Score (NPS) template?
The Net Promoter Score (NPS) survey has 3 questions, 2 of them required and 1 optional. You can add, remove or reorder any of them once the template is in your account.
Is the Net Promoter Score (NPS) template free to use?
Yes. All 3 questions in the Net Promoter Score (NPS) survey are free to preview here with no account, and the template is free to copy into Survtapp. A free account is enough to customise and publish it; the pricing page lists what each plan includes.
Can I change the questions in the Net Promoter Score (NPS)?
Yes — all 3 fields in the Net Promoter Score (NPS) are editable. Rewrite any question, change which fields are required, reorder them, and add fields from the 20+ types in the builder.
Does the Net Promoter Score (NPS) work without an internet connection?
Yes. The Net Promoter Score (NPS) survey and all 3 of its fields are cached on the device, so it opens and completes offline. Each response queues locally and syncs automatically when the connection returns, keeping its original capture time.
What devices can the Net Promoter Score (NPS) be filled in on?
Any modern browser, plus the Survtapp iOS and Android apps. The Net Promoter Score (NPS) survey's 3 fields can run on a shared kiosk-locked tablet, on a link people open on their own phone, or behind a QR code on a poster or a receipt.
Who can see the responses collected with the Net Promoter Score (NPS)?
Only the people in your account you give access to, per their role. Every answer to the Net Promoter Score (NPS) survey's 3 fields is stored in Canada, is never sold or shared, and can be exported to CSV, Excel, JSON or PDF — or deleted — at any time.
How is the Net Promoter Score in the Net Promoter Score (NPS) calculated?
Respondents pick 0–10. Survtapp groups 9–10 as promoters, 7–8 as passives and 0–6 as detractors, then reports promoters minus detractors as a percentage, updating as responses from the Net Promoter Score (NPS) survey arrive.