Survtapp

Cookie Policy

Last updated August 25, 2026

This Cookie Policy explains how Survtapp ("we", "us", or "our") uses cookies and similar tracking technologies when you visit our website at www.survtapp.com or use our platform.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and to provide information to website owners. Cookies can be "persistent" (remain on your device until deleted) or "session" cookies (deleted when you close your browser).

How We Use Cookies

We use cookies for the following purposes:

  • Essential Cookies: Required for the website to function properly. They enable core functionality such as security, network management, and account authentication. You cannot opt out of these cookies.
  • Analytics Cookies: Help us understand how visitors move through our public website so we can improve it. We use Google Analytics 4 for this, and only with your consent — see the section below for exactly where it runs and what we have switched off.
  • Functional Cookies: Enable enhanced functionality and personalisation, such as remembering your language preference and your cookie choices.
  • Marketing Cookies: Would be used to measure the effectiveness of advertising campaigns. We do not currently use any marketing or advertising cookies. The consent controls below include a marketing category so that, if we ever introduce one, it will be switched off until you choose otherwise — it will never be enabled retroactively on the strength of a past decision.

Google Analytics 4

Google Analytics 4 is the only analytics service we use, and it is deliberately limited:

  • Where it runs. On our public marketing pages and the sign-in page only. It is never loaded once you are signed in, so it does not observe any survey, response, contact, waiver or account data. It is also excluded from password-reset, email-verification and invitation pages, because those addresses contain a single-use token that must not be recorded anywhere outside our own systems.
  • IP anonymisation is on. Google truncates your IP address before it is stored.
  • Google Signals is off. This is the feature that would allow Google to link your visit to a signed-in Google identity across devices and use it for advertising. We have disabled it, and we do not use Google Analytics data for advertising or remarketing.
  • Nothing loads before you decide. The Google Analytics script is not present in the page we send you. It is added only after you consent, so if you decline, no request to Google is ever made from our site.
  • Where the data goes. Analytics data is processed by Google on infrastructure outside Canada. This is the one exception to our general position that customer data stays in Canada: your survey responses, signatures and uploaded files are hosted in Canada and are not transferred out. Website analytics is measurement of our public pages, and is separate from that.

Other Third-Party Cookies

Besides analytics, the only third party that may set a cookie is Stripe, our payment processor, and only on the pages where a payment or subscription is actually being handled. Stripe uses these to process the transaction and to detect fraud. Stripe has its own privacy policy, which we encourage you to review.

We do not embed advertising networks, social media trackers or third-party customer-support widgets on our site.

How We Ask for Your Consent

When you first visit our public website you are shown a cookie banner. We have built it to the following rules:

  • Rejecting is as easy as accepting. “Reject” and “Accept” are presented with equal prominence, in the same place, at the same step. Declining does not take more clicks than agreeing.
  • You can choose by category rather than being forced to accept or reject everything at once.
  • Nothing non-essential runs first. Analytics and marketing scripts are blocked until you have made a choice, rather than loaded and then switched off afterwards.
  • We honour Global Privacy Control. If your browser sends a GPC signal, we treat it as a decision to decline non-essential cookies without asking you again.
  • You can change your mind at any time, and withdrawing consent is as straightforward as giving it.
  • We keep a record of the choice — what was chosen, when, and against which version of this policy — so that we can demonstrate it was properly obtained. That record is stored in our own systems in Canada and is deliberately minimised: your IP address is stored only as an irreversible salted hash, never in the clear, and the record is not linked to your analytics activity.
  • If we change what we use cookies for, we ask again. A material change to this policy re-prompts everyone rather than relying on a decision made about a different set of facts.

Managing Cookies

You can control and manage cookies in various ways:

  • Browser Settings: Most browsers allow you to refuse or delete cookies. Consult your browser's help documentation for instructions.
  • Our Cookie Settings: You can change or withdraw your choice at any time from the cookie settings link in the footer of our website. This is the most direct route, and it takes effect immediately.
  • Opt-Out Tools: You can additionally opt out of Google Analytics across all websites using Google's own browser add-on at tools.google.com/dlpage/gaoptout.

Please note that restricting cookies may affect the functionality of our website.

Changes to This Policy

We may update this Cookie Policy from time to time. We will notify you of significant changes by updating the date at the top of this page.

Contact Us

If you have any questions about our use of cookies, please contact us at [email protected].