Post-Purchase Experience Survey Template
The Post-Purchase Experience Survey is a free survey template with 5 questions, 4 of them required. Preview every question on this page without an account, then copy it into Survtapp, change any wording, and start collecting answers on the web or on a tablet.
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What is in the Post-Purchase Experience Survey template?
The Post-Purchase Experience Survey template holds 5 questions, 4 of which must be answered before it can be submitted and 1 of which is optional. Between them they capture a star rating, single-choice answers, yes-or-no answers, a 0–10 Net Promoter Score and longer written comments.
Broken down by field type, the Post-Purchase Experience survey is 2 rating scales, 1 choice questions, 1 comment boxes and 1 pass/fail checks.
The 1 choice question in the Post-Purchase Experience survey between them offer 3 preset answers, and every one of those labels is editable — the wording listed below is a starting point, not a fixed list.
When should you use the Post-Purchase Experience Survey template?
The Post-Purchase Experience Survey is filed under “Ecommerce”, “Purchase” and “Delivery”, in the Retail & E-commerce part of the library, where it is aimed at shop floors, e-commerce teams and store managers working across several locations. Follow up after a purchase to measure satisfaction and delivery quality.
Surveys get answered wherever the respondent already is — a link in an email, a QR code on a receipt, a tablet handed across a counter, or a kiosk-locked device left on a stand. At 5 questions, only 4 of them required, the Post-Purchase Experience survey is short enough to finish in one sitting, which is what keeps completion rates up.
Does the Post-Purchase Experience Survey work offline?
Yes. Once the Post-Purchase Experience Survey is published, the 5 fields and every answer option are stored on the device, so the survey opens and completes with no connection at all. Each response is written to the device first and queued; when signal returns it syncs on its own, keeping the time it was actually captured rather than the time it uploaded.
Because all 5 fields in the Post-Purchase Experience Survey are text and choice inputs, a queued response is tiny and syncs the moment any connection appears — a shared hotspot is plenty. Kiosk mode locks a tablet to this survey alone, so the next person cannot wander into anything else.
How do you customise the Post-Purchase Experience Survey template?
Open the Post-Purchase Experience survey in the builder and all 5 questions land as editable fields — nothing is locked to the template. Rewrite the wording, drag fields into a different order, flip any of the 4 required fields to optional (or the other way round), and add anything missing from the 20+ field types in the builder.
The Post-Purchase Experience survey's 3 preset answers are the fastest thing to make your own: swap in your own product names, sites or departments and it reads as if you wrote it from scratch.
The Post-Purchase Experience Survey runs on a single screen as it stands. Add a page break to split its 5 fields across several, or conditional logic to hide fields that an earlier answer has made irrelevant.
Nothing about the Post-Purchase Experience Survey stays Survtapp-branded, either: your logo, your colours and your own URL slug replace ours, so the 5 fields you publish read as part of your own site rather than as a template someone downloaded.
What happens to the responses you collect?
Every response from the Post-Purchase Experience survey lands in one place with its timestamp, the agent who collected it and, where the device allows, where it was captured. From there the Net Promoter Score is scored and charted for you, each of the 1 choice question gets a bar or pie breakdown, pass and fail counts are totalled per check and written comments are listed in full rather than summarised away.
Export the lot to CSV, Excel, JSON or PDF whenever you want it elsewhere, or set a trigger so a response from the Post-Purchase Experience Survey emails the right person the moment it arrives. Data is held in Canada, the responses stay yours, and you can export or delete them at any time.
What are the 5 questions in the Post-Purchase Experience Survey?
Here is every field in the order a respondent meets it, with the answer type it uses. Nothing here is fixed — the list is where you start, not what you are stuck with.
- 1
How satisfied are you with your purchase?required
Star rating
- 2
How was the delivery time?required
Single choice — Faster than expected, As expected, Slower than expected
- 3
Did the product match its description?required
Yes / No
- 4
How likely are you to shop with us again?required
Net Promoter Score
- 5
Tell us about your experience.
Long text
How do you start using the Post-Purchase Experience Survey?
Preview it. Read all 5 questions in the Post-Purchase Experience Survey on this page. No account is needed to preview a template.
Copy it into your account. Create a free Survtapp account and use the template. The Post-Purchase Experience Survey arrives as an editable survey, not a locked copy.
Make it yours. Rewrite the wording, reorder the Post-Purchase Experience survey's 5 fields, adjust which of the 4 required ones stay required, and apply your logo and colours.
Publish and collect. Share a link or QR code, or open the Post-Purchase Experience Survey on a tablet in kiosk mode. It collects responses offline and syncs when the device reconnects.
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How will the Post-Purchase Experience Survey look to the person filling it in?
This is the live preview, rendered with the same field widgets the published survey uses. It is read-only here, and your own logo and colours replace ours once it is in your account.
Which templates are like the Post-Purchase Experience Survey?
These share a tag with it in the free library, so they tend to suit the same job. Every one is free to preview without an account.
- E-commerce Checkout Feedback SurveyFind and fix friction in your online checkout flow.
- Product Return Reason SurveyUnderstand why customers return products so you can reduce returns.
Or browse every free form template, or just the ones tagged Ecommerce.
Questions, answered plainly
How many questions are in the Post-Purchase Experience Survey template?
The Post-Purchase Experience survey has 5 questions, 4 of them required and 1 optional. You can add, remove or reorder any of them once the template is in your account.
Is the Post-Purchase Experience Survey template free to use?
Yes. All 5 questions in the Post-Purchase Experience survey are free to preview here with no account, and the template is free to copy into Survtapp. A free account is enough to customise and publish it; the pricing page lists what each plan includes.
Can I change the questions in the Post-Purchase Experience Survey?
Yes — all 5 fields in the Post-Purchase Experience Survey are editable. Rewrite any question, relabel any of the 3 preset answers, change which fields are required, reorder them, and add fields from the 20+ types in the builder.
Does the Post-Purchase Experience Survey work without an internet connection?
Yes. The Post-Purchase Experience survey and all 5 of its fields are cached on the device, so it opens and completes offline. Each response queues locally and syncs automatically when the connection returns, keeping its original capture time.
What devices can the Post-Purchase Experience Survey be filled in on?
Any modern browser, plus the Survtapp iOS and Android apps. The Post-Purchase Experience survey's 5 fields can run on a shared kiosk-locked tablet, on a link people open on their own phone, or behind a QR code on a poster or a receipt.
Who can see the responses collected with the Post-Purchase Experience Survey?
Only the people in your account you give access to, per their role. Every answer to the Post-Purchase Experience survey's 5 fields is stored in Canada, is never sold, and can be exported to CSV, Excel, JSON or PDF — or deleted — at any time.
How is the Net Promoter Score in the Post-Purchase Experience Survey calculated?
Respondents pick 0–10. Survtapp groups 9–10 as promoters, 7–8 as passives and 0–6 as detractors, then reports promoters minus detractors as a percentage, updating as responses from the Post-Purchase Experience survey arrive.