A negative customer feedback on social media, search engines or any review site can scare away potential customers, investors, employees and associates. For instance, if you’re getting Negative Google Reviews – look into the matter and try to find out if the review is genuine and what is the depth of the grievance. It’s important […]

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With Universities, Colleges & Schools there is a lot involved which need the attention of the management system in order to make it a great experience for the the students, faculty, parents, staff & the educational world. You must be doing great on your part but there are many things that the people involved on […]

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What is a Net Promoter Score? The Net Promoter Score is an index ranging from -100 to 100 that calculates the willingness of a customer to recommend a brand’s product or service to others. It is used as an envoy for measuring the customer’s overall satisfaction with a company’s product or service and loyalty to […]

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Most of us have already read our management books or at least heard about the 80-20 rule. In terms of business it simply means that ‘as much as 80 percent of your sales or revenues are generated from as few as 20 percent of your customers’. So, quite obviously, it is very important for any […]

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If you hear your customers complain just too much about your organisation or products, trust me on this, this isn’t a problem! The real trouble is when they don’t! Actually, when they say nothing at all! If you design a Customer Feedback Survey to dig out what’s really on their mind, you might want to […]

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Surveying customers on a regular basis and in different ways, is an important part to have a successful business, regardless of your industry, service, or product. Surveys measure happiness or unhappiness through your offerings, decide important requirements and provide an opportunity to successfully communicate and build a personal relationship with the customers. When you have […]

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Feedback form is the foremost reliable way to know if the services that you are providing are better than your competition. Improving guest satisfaction results in making a business more successful by spreading a positive word of mouth and increasing footfalls in your restaurant. But, in order to get that actionable guest feedback data, you […]

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Knowing what’s on your customer’s mind is very crucial for the future of your organisation. A properly created Customer Feedback Form or Survey can always bring you the much required brownie points in forms of increased customer satisfaction and therefore more customer retention or loyalty. Remember, you can only sell, resell, up-sell or cross-sell your […]

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